OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 87 comments received in the last 90 days.
21 March 2025
Bit different to previous handovers with everything being done / signed online
21 March 2025
Excellent service from Hannah and Jake
14 March 2025
Emily went above and beyond!
14 March 2025
Liked the dealership who were very helpful. I will contact them abour a handbook if you do not sort out anything. The handover was good but you cannot take everything in especially when you are 72 years old and 75 years old which is the age of my hus
06 March 2025
Fabulous customer service from beginning to end.
06 March 2025
Jake Domelio-White was the sales advisor who helped from start to finish. He was very patient and answered any questions with professionalism. Best car executive I have ever dealt with in almost 60 years of buying new cars
05 March 2025
Great staff no fuss, they seemed more excited than me. The call after I had purchased the mini was appreciated.
05 March 2025
No pressure sale, kept fully informed during the wait for delivery and arrangement of pick up was stress free.
03 March 2025
Friendly, knowledgeable staff.
20 March 2025
All very good.
18 March 2025
There were a couple of initial personal communications issues that were not sorted out but, overall, service was very good.
18 March 2025
Waited for my service in reception no problem car ready in 1 1/2 hrs - plenty of free coffee!
18 March 2025
Did what they said
17 March 2025
Was able to wait for serice to be done
16 March 2025
Great value, easy parking
15 March 2025
As above
12 March 2025
Good service, everything on time
11 March 2025
It would be handy to have more than one staff member greeting customers in a morning as the queue is quite long with cars being dropped off. I was waiting at least 10 minutes. The one staff member who was serving was lovely and helpful though!
09 March 2025
Great service and quick.
22 March 2025
Especially Hannah is amazing. Even though she has moved jobs she was still incredibly supportive throughout my experience.